9530 Hageman RD, Suite B-521, Bakersfield, California 93312
(661) 805-9103 | [email protected] | www.GuyAnthonyLyons.com
(661) 805-9103 | [email protected] | www.GuyAnthonyLyons.com
Senior Executive Public Adjuster with 38 years of specialized experience in large fire losses across California, Arizona, and Nevada. Recognized for delivering high‑level investigative rigor, precise policy interpretation, and strategic negotiation that consistently secures full and fair settlements for policyholders. A proven leader with a reputation for professionalism, integrity, and meticulous documentation, supported by a career spanning more than 5,000 fire claims. Known for combining technical expertise with genuine compassion for clients navigating catastrophic first‑party losses.
PROFESSIONAL EXPERIENCE:
Public Insurance Adjuster; 2010 to Present
Provide end‑to‑end management of large‑loss fire insurance claims, including investigation, documentation, presentation, negotiation, and settlement. Began practicing as a licensed Public Insurance Adjuster in Arizona in 2010, representing policyholders part‑time until 2021 and full‑time from January 2022 onward. Expanded operations by converting my California Independent Adjuster license to a Public Insurance Adjuster license in 2022 and securing my Nevada Public Insurance Adjuster license the same year. Currently licensed in CA, AZ, and NV, specializing exclusively in complex fire‑loss claims for homeowners and businesses.
Executive General Adjuster, Farmers Insurance Group
Assigned large first‑party property losses, throughout the Southwestern states, from November, 2001, to November, 2021. Investigated, negotiated and settled building damages, personal belongings, and additional living expenses.
Superior skill in writing own building estimates, utilizing Xactimate. The typical assigned building exposure averaged $200,000 to $300,000, with the largest ever handled being over $8,000,000. The building portion of the claim is settled with the policyholder, and, if they wish, with their contractor or other representative, in terms of scope and price.
While onsite, arranged for and orchestrated the pack out crew for personal belongings that are salvageable. The salvageable contents are taken to the contents vendor to be cleaned, stored and later packed back once the building damages have been completed. Dictates own contents total loss list onsite, which is then typed up and priced out by our third-party vendor, utilizing XactContents. After reviewing and evaluating the XactContents list, I settled the total loss portion of our customer’s personal belongings claim.
Arranged emergency temporary housing for the homeowner so they have a place to stay during the necessary repair period. This usually means an initial hotel stay, followed up within a week or two with more suitable temporary and comparable housing.
Arranged consultation meeting with origin and cause investigator to explore all subrogation avenues for every case, including E&O cases where an agent may have bound an ineligible risk.
High level of customer service and excellent communication skills with policyholders, insurance agents, public adjusters, attorneys, contractors and all levels of management and internal partners within the property organization. Routine building losses that merit payment are consistently paid within four days from date of assignment and contents claims are consistently paid within twelve days of assignment. Investigates each case based upon its own merit. Highly skilled at writing professional correspondence and highly proficient at policy interpretation. Very proficient using Xactimate, XactValue, XactContents and Microsoft’s Office Suite, including Word, Excel and Power Point.
One-year group special project to design the claim department’s software platform, HEART, which was used for fifteen years. Designed and maintained the department’s claim settlement forms, which was used throughout the large property department nationwide.
Superior skill in writing own building estimates, utilizing Xactimate. The typical assigned building exposure averaged $200,000 to $300,000, with the largest ever handled being over $8,000,000. The building portion of the claim is settled with the policyholder, and, if they wish, with their contractor or other representative, in terms of scope and price.
While onsite, arranged for and orchestrated the pack out crew for personal belongings that are salvageable. The salvageable contents are taken to the contents vendor to be cleaned, stored and later packed back once the building damages have been completed. Dictates own contents total loss list onsite, which is then typed up and priced out by our third-party vendor, utilizing XactContents. After reviewing and evaluating the XactContents list, I settled the total loss portion of our customer’s personal belongings claim.
Arranged emergency temporary housing for the homeowner so they have a place to stay during the necessary repair period. This usually means an initial hotel stay, followed up within a week or two with more suitable temporary and comparable housing.
Arranged consultation meeting with origin and cause investigator to explore all subrogation avenues for every case, including E&O cases where an agent may have bound an ineligible risk.
High level of customer service and excellent communication skills with policyholders, insurance agents, public adjusters, attorneys, contractors and all levels of management and internal partners within the property organization. Routine building losses that merit payment are consistently paid within four days from date of assignment and contents claims are consistently paid within twelve days of assignment. Investigates each case based upon its own merit. Highly skilled at writing professional correspondence and highly proficient at policy interpretation. Very proficient using Xactimate, XactValue, XactContents and Microsoft’s Office Suite, including Word, Excel and Power Point.
One-year group special project to design the claim department’s software platform, HEART, which was used for fifteen years. Designed and maintained the department’s claim settlement forms, which was used throughout the large property department nationwide.
Franchise Owner/ Frontier Adjusters of Bakersfield, CA
Franchise Owner, State-Licensed Multi‑line Executive General Adjuster, Frontier Adjusters of Bakersfield, California, from September 25, 1995 to November 15, 2001. “Qualified Manager” of Independent Adjusting Firm, servicing insurance carriers as their investigative eyes and ears in the field. The field investigations I conducted supplied my clients (insurance carriers) the documentation and other information needed to settle their assigned claims in-house. The cases I investigated included, but were not limited to, auto accidents, commercial truck accidents, industrial accidents, slip and falls, food poisoning claims, medical malpractice claims, property damage claims, third-party injury claims relating to traveling carnival rides, E&O exposures, construction defect claims, and more. The documentation I secured and supplied to the in-house adjuster included scene investigations, statements from the insureds, claimants, independent witnesses and other relevant information that aided the in-house adjuster settle their bodily injury and property damage claims. I would also determine the value of property damage that may have occurred relating to these losses. I would investigate various defenses such as intervening causes of a given loss that might serve the carrier as a claim defense against claims that are not otherwise warranted. I would secure medical records related to the loss to substantiate and aid in the evaluation of the alleged injuries. Upon receipt of a new assignment, my clients would receive an acknowledgement letter to advise our acceptance of the assigned field assignment. The result of my field investigation was then communicated to my client via a formal report, which enclosed photographs, statement tapes, scene diagrams, medical records, police and other reports, and other relevant information secured during my investigation.
Independent Adjuster / Frontier Adjusters of Los Angeles, CA
Multi-Line Adjuster, Frontier Adjusters of Los Angeles, CA. August 17, 1992, to September 25, 1995. Investigate, establish damages, report status, and negotiate settlement of claims. Inspect property damages and determine claims related damage while estimating the repair costs with local contractor. Negotiate cost of repairs with public adjuster, attorney or the contractor hired by policyholder. Auto / truck accident investigation. Determine damages to the vehicles and coordinate repairs with the repair facility. Investigation of claimed bodily injury claim. Conduct scene investigation, secure statements from witnesses, insured driver and the claimant driver.
Insurance Agent, Farmers Insurance Group
Independent Farmers Insurance Agent. October 19, 1990 to August 16, 1992, Pasadena, California. Within proper underwriting guidelines, placed risks into proper policy that best suits the policyholder’s insurance needs. Health, life, auto, homeowner and commercial risks.
Claims Representative, State Farm Insurance
Auto//Bodily Injury Claims Representative, Culver City, California, from July 18, 1988, to October 19, 1990. Investigated, negotiated, evaluated and settled auto bodily injury claims submitted by first party and third-party claimants. Conducted scene investigations, secured statements from insured drivers, insured passengers, claimant drivers, claimant passengers and witnesses that were not in any of the involved vehicles. Settled claims with claimants and/or their legal representative.
EDUCATION:
California State University, Los Angeles
Bachelor of Science with a major in Business; minor in Marketing
Ongoing, continuing education to maintain the multiple licenses listed below
Biennial Level Two Certification Using Xactimate Estimating Platform. Your Level Two "Certified" Xactimate expert.
Ongoing, continuing education to maintain the multiple licenses listed below
Biennial Level Two Certification Using Xactimate Estimating Platform. Your Level Two "Certified" Xactimate expert.
PROFESSIONAL LICENSES HELD:
Arizona Department of Insurance
Adjuster License # 582626 – Public Insurance Adjuster
Effective 07-06-2010 to 04-30-2030
Arizona Department of Public Safety
Arizona Department of Public Safety Private Investigator License # 1668851
Effective November 2015 to 04/30/2029
California Department of Insurance
Independent Adjuster
License # 2780179, Effective 12-21-2000 to 09-19-2022
California Department of Insurance
Public Insurance Adjuster (Resident)
License # 2780179, Effective 09-20-2022 to 09-30-2026
Nevada Division of Insurance
Non-Resident Public Adjuster License # 3778541
Effective 12/15/2022 to 12-31-2028
Adjuster License # 582626 – Public Insurance Adjuster
Effective 07-06-2010 to 04-30-2030
Arizona Department of Public Safety
Arizona Department of Public Safety Private Investigator License # 1668851
Effective November 2015 to 04/30/2029
California Department of Insurance
Independent Adjuster
License # 2780179, Effective 12-21-2000 to 09-19-2022
California Department of Insurance
Public Insurance Adjuster (Resident)
License # 2780179, Effective 09-20-2022 to 09-30-2026
Nevada Division of Insurance
Non-Resident Public Adjuster License # 3778541
Effective 12/15/2022 to 12-31-2028